GENERAL TERMS AND CONDITIONS - Folex, izdelava embalaže iz folije in papirja, grafično oblikovanje in tisk

Edition: 1, valid from 31 August 2022

1. Article – Basic purpose

The basic purpose of these general sales conditions is to clearly define the sales conditions between the seller and his customers who make purchases in the online store of Folex, d.o.o. (hereinafter Folex). The general terms and conditions of sale are drawn up in accordance with good e-business practices, the Code of Obligations, the Consumer Protection Act and the Personal Data Protection Act.

2. Article – Identification of the seller

The manager and seller of Folex is the company Folex, d.o.o.

Information about the seller:

Company name: Folex, d.o.o.
Address and registered office of the company:
Ulica belokranjskega odreda 19c, SI-8330 Metlika, Slovenia
Phone: + 386 7 30 58 666, + 386 7 30 58 128
e-mail: info@folex.si
Website: www.folex.si
Registration number: 1563602000,
Tax number: SI12638013

The company is registered in Court register Novo Mesto, nr. Srg 2000/10421000
Share capital: EUR 28,763.00, the company is liable for VAT.
IBAN: SI56 0315 2100 0470 102, BIC: SKBASI2X at SKB bank, d.d. Ajdovščina 4, SI-1000 Ljubljana

3. Article – Definition of terms

Folex OS: is an online store managed by the company Folex, d.o.o.., Ulica belokranjskega odreda 19c, SI-8330 Metlika, Slovenia
Folex website: is the website of Folex d.o.o.
Online store Folex OS: is an online store managed by Folex d.o.o. on the Folex website.
Buyer: is any legal or physical person who made a purchase in Folex OS.
At the end of each purchase, the buyer confirms that he accepts the general business conditions published on this page and other published conditions and changes that the administrator will publish on these pages.

Working hours: The working hours of the Folex company are every weekday (Monday – Friday) between 8 am and 3 pm.
User: is any legal or physical person who reviews and/or purchases content on the Folex website or in the Folex OS online store.
Registered user: is any physical person who has registered as a registered user in the online store.
Sales offer: the sales offer is represented by the products presented at the web address: https://www.folex.si/en/shop/
Language: We do business in English. The sales contract between the buyer and the seller is concluded in the English language.
Seller’s headquarters: Folex d.o.o., Ulica belokranjskega odreda 19c, SI-8330 Metlika, Slovenia.
Receiver: The person who receives the ordered goods at the seller/provider’s headquarters on behalf of the customer.
Deliverer: is an employee of the delivery service who delivers the shipment to the customer to whom the goods were sent by post.

4. Article – Ordering procedure and conclusion of a contract at a distance

At the web address https://www.folex.si/en/shop/ the products that represent the sales offer in the online store Folex OS are presented.

Next to each product is a symbolic picture of the product, a description of the product and possible ways of using the product. Product images and colours are symbolic.

The customer can order the desired products according to the following procedure:

Shopping cart: is the first stage in the process of ordering goods. The buyer indicates the type and quantity of goods he intends to order. The buyer can order different products and quantities of products from the sales offer. At any time, he can change the ordered quantities of products in the shopping cart or remove individual products from the cart.

When the buyer defines the specification of the goods in the sales cart, he determines the method of delivery of the goods (personal collection at the company headquarters or delivery via a delivery service). Before that, he can redeem a sales coupon on special occasions. In the case of delivery via a delivery service, the cost of delivery and preparation of the goods for delivery by post is clearly displayed to the buyer. The customer continues with the order by clicking on the Continue to checkout button.

Purchase completion: is the second stage of the goods ordering process. At this stage, the buyer enters the required information, which is necessary for the preparation and delivery of the goods, communication between the seller and the buyer, and the conclusion of a distance contract (information about the payer, information about the desired delivery address and information about the desired method of payment for the ordered goods). If the buyer has chosen a different delivery address than the address of the payer, cash on delivery payment is not possible. Before completing the purchase, the buyer reviews the General Business Terms and, if he agrees with them, completes the second phase of the order by clicking the Place an order button.

Within a few minutes after placing the order, the buyer receives a Notice of Order Receipt, which details the specification, value and method of delivery of the ordered goods.

The seller will review each customer’s order.

In the case that the ordered item is no longer in stock or in the case of an obviously incorrect price of the product, which may arise due to an error in the electronic transmission of data, the seller reserves the right to refuse the order, proposing to the buyer the purchase of a similar, alternative product that he has in stock or proposes an order to the customer at the currently valid selling price. The buyer can accept the new offer or reject it without any costs and withdraw from the order.

As soon as possible, but at the latest within two working days from the date of receipt of the order, the seller will send the buyer an Order Confirmation, which will state the specification of the buyer’s order and the date of the expected delivery of the goods to the delivery service or the date of possible collection of the goods at the seller’s headquarters. The distance sales contract between the buyer and the seller is concluded on the date of the sent Order Confirmation.

During the period from the receipt of the Notice of receipt of the order and the sent Order Confirmation , the buyer, if he notifies the seller beforehand, can withdraw from the order at any time without cost.

Immediately after the Order confirmation is sent, the seller will start packing and preparing the goods for delivery to the buyer. The ordered products will be handed over to the delivery service or available for personal collection by the customer no later than 2 working days from the Order confirmation date.

Personal pickup of the buyer at the seller’s headquarters is possible after prior telephone agreement during the working hours of Folex d.o.o.

Immediately after handing over the shipment to the delivery service, the seller sends the buyer a Notice about handing over the shipment to the delivery service by e-mail.

The company Folex d.o.o. keeps the contract between the buyer and the seller in electronic form at the company headquarters. The buyer can request a copy in pdf format via the contact e-mail address: info@folex.si , which the seller will send to him by e-mail.

5. Article – Payments

The buyer can pay the seller for the ordered goods in the following ways:

By cash: when you pick up the goods at the company’s headquarters

By transfer to the seller’s bank account: by e-mail, the seller sends the buyer a document with detailed information for making the payment. No later than two working days after receiving the payment to the bank account, the seller will pack the goods and hand them over to the delivery service, or allow the goods to be picked up at the seller’s headquarters.

With the payment cards listed in the second stage of ordering

Via PayPal

Payment with payment cards and PayPal is safe.

6. Article – Prices

All prices in the Folex OS online store are expressed in Euros and include VAT. The listed prices apply only to purchases in the Folex OS online store. Prices are valid at the time of placing the order and have no fixed validity. The seller reserves the right to change prices at any time without prior notice.

If the price information is incorrect due to an error in electronic data processing, or if the price changes during the processing of the order, the seller immediately informs the buyer, who can withdraw from the contract or find a mutually satisfactory solution together with the buyer.

Once the buyer receives the Order Confirmation from the seller, the price cannot be changed by the seller.

7. Article – Invoice issue

When taking over ordered goods from physical persons at the company’s headquarters, the seller issues an invoice and hands it over to the buyer directly upon taking over the goods. The buyer must take over the invoice and keep it at least until leaving the seller’s business premises.

When taking over the goods ordered by companies and legal entities at the seller’s headquarters, the seller hands the buyer the delivery note, and sends the invoice by e-mail or, if the seller and the buyer agree in advance, hand it over to the buyer.

When sending goods by mail or via a delivery service to physical persons, the seller issues an invoice upon dispatch or after the goods have been dispatched to the buyer. The seller sends the invoice to the buyer by e-mail.

When sending goods by mail or via a delivery service to companies and legal entities, the seller packs the delivery note into a package with the ordered goods, and sends the invoice to the buyer by e-mail.

8. Article – Collection and delivery of goods, delivery costs

The customer can pick up the ordered products at the company’s headquarters after prior telephone agreement with the seller.
Before taking over, the buyer must agree with the seller on the day and time of the intended takeover. The contact telephone number for an arrangement is + 386 31 798 502.

The seller can send the ordered products to the buyer by post (Pošta Slovenije), via another delivery service, or deliver them to the buyer himself. Purchased goods are usually delivered within 2 to 3 days from the day the buyer receives the “Notice of handing over the shipment to the delivery service” from the seller.

In the process of ordering goods, the buyer chooses the method of collection of the ordered items. If the buyer collects the ordered items himself at the seller’s headquarters, he only pays for the value of the ordered goods.

If the buyer wants the seller to send the ordered products to him by mail or via another delivery service, he pays the seller, in addition to the value of the products, the cost of preparing the goods for sending by mail and the cost of delivery. The cost of preparing the goods for sending by mail and the cost of delivery are clearly visible in the ordering process and on all documents sent to the buyer by the seller.

If the value of a one-time purchase (including VAT) is higher than EUR 180, the seller covers the costs of preparing the goods for sending by post and the costs of delivering the goods to the buyer, and the delivery is free for the buyer.

9. Article – Right to withdraw from the contract

In the event that the buyer for any reason (which he does not need to explain to the seller) wants to withdraw from the purchase or sales contract, must notify the seller in writing within 14 days of receiving the goods and return the already purchased goods to the seller.

The notice of withdrawal must be sent on the completed Form for withdrawal from the contract, which is sent to the seller by e-mail to the address: info@folex.si . The buyer must return the goods to the seller at his own expense within 14 days from the date of notification of withdrawal from the contract. The completed Goods return form and the seller’s invoice must be attached to the goods sent. The buyer must notify the seller in advance of the intended return by e-mail, to the e-mail address: info@folex.si . The seller does not accept ransom shipments. Provided that the goods are unused, undamaged, unopened and in the original packaging, the seller will return the purchase price to the buyer as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract, except in the case of payment by card, if it was not burdened. The seller has the right to withhold the refund of the purchase price until the returned goods are accepted.

Withdrawal from the contract and return of goods is not possible for goods that were manufactured according to the exact instructions of the buyer or was adapted to his personal needs. This applies especially to all types of Polykristal film, which the seller has purposely cut to the length or format ordered by the buyer, and the length of the film is less than the amount wound on one whole reel. Likewise, withdrawal from the contract and return of goods is not possible for all other goods where the ordered dimension was different from the standard dimension of the product.

10. Article – Factual/material defect

The defect in the goods is material:

if the product does not have the properties necessary for its normal use or for circulation,
if the product does not have the properties required for the specific use for which the buyer is purchasing it, but which the provider was or should have been aware of,
if the product does not have the properties and features that were expressly or tacitly agreed or signed,
if the seller has delivered a product that does not match the sample, model, unless the sample or model was shown only for notification.

The suitability of the product for normal use is assessed in relation to ordinary goods of the same type and taking into account the seller’s statements about the characteristics of the goods made by the seller through advertising, product presentation or information on the product itself.

The buyer can claim an actual defect by sending a completed Complaint Form to the email address: info@folex.si , in which he describes exactly the defects in the goods, attaches a copy of the seller’s invoice and attaches additional documentation (pictures). The complaint registration form is available at the seller’s website https://www.folex.si/en/general-terms-and-conditions/ . The buyer must allow the seller to inspect the product for which he claims an actual defect or, at the seller’s request and expense, return the claimed products to the seller by mail.

If the existence of a defect in the product is not disputed, the seller will do so within 8 days:

fixed the mistake
refunded part of the amount paid in proportion to the mistake
mistakenly replaced the product with a new product
refunded the full amount paid

In the event of a dispute regarding the assertion of a material defect, the seller will send the buyer a written response to the request for the assertion of a material defect within 8 days of receiving the objection.

11. Article – Complaints

Before handing over the goods to the recipient or before sending the goods through the delivery service, the seller will inspect the products that he will hand over or send to the buyer. The buyer can complain about the goods if the seller sent the wrong products, in the wrong quantity or colour, or if the products deviate in any other way from the buyer’s order. The buyer can also complain about the goods if they do not have the properties that the seller has expressly promised or if the goods are damaged. When registering a complaint, the buyer must fill in the Complaint form and send it to the seller at the email address: info@folex.si . The Complaint form is available on the Folex website at https://www.folex.si/en/general-terms-and-conditions/ .

The buyer can report the complaint:

immediately upon delivery (to the driver or delivery person)
within 8 days of receiving the goods

In the event that the packaging is already visibly damaged upon delivery, or it is possible to conclude that the goods in the packaging are damaged, the buyer must fill out a Complaint form record in the presence of the driver or delivery person, request the signature of the delivery person and inform the seller immediately.

The seller will review the Complaint form and send the buyer a written response within 8 days at the latest. If the complaint is justified, the buyer can request the replacement of the defective goods with a new, flawless one, the repair of the goods (if possible) or a full or partial refund of the purchase price.

The buyer must allow the seller to inspect the advertised products or, at the seller’s request and expense, return the advertised goods by mail.

12. Article – Protection of personal data and security

The seller will only use the customer’s personal data, which they provide at the time of the order, for the purpose of executing the order and delivering the ordered goods to the customer.

The seller will not disclose the personal data of customers to third parties and will store them securely in accordance with the provisions of the Personal Data Protection Act.

Websites for ordering products are properly technically protected, as are Credit card payments. Card authorizations are carried out in real time with immediate data verification in the banking system. The seller does not store payment card data.

The buyer must also ensure the security of personal data by using appropriate software and having up-to-date anti-virus protection on his computer or other electronic devices.

13. Article – Disclaimer

The seller makes every effort to ensure that the information published in the online store and on the seller’s website is up-to-date and correct. Seller will endeavor to obtain the most up-to-date product images and other electronic content posted. The colours and photos of the products on the website and in the Folex OS online store are symbolic. In the case of differences in colour tones, these alone do not affect the functionality of the products.

The seller allows the possibility of irregularities in the data, image, text and video material published on the website and in the Folex OS online store and does not assume any guarantees about its up-to-dateness and accuracy. All users use the published content at their own risk.

The contents published on the websites and in the Folex OS online store are the property of Folex d.o.o. The content on the website may only be used and reproduced for non-commercial purposes. Users may use the content at their own risk. The seller is not responsible for any damage resulting from the inability to access or use the information published on the website and in the Folex OS online store.

Folex d.o.o. as the operator of the website and online store Folex OS can change, delete or modify the published content at any time without prior notice. It also reserves the right to change the General Terms of Business at Folex OS at any time and without prior notice.

14. Article – Complaints and Disputes

The seller complies with the applicable legislation on consumer protection (ZVPot). In the event of a complaint, the buyer can only send it by e-mail to the address: info@folex.si or in writing to the address of the company Folex d.o.o.

Within 5 working days, the seller will inform the buyer that he has received the buyer’s complaint and inform the buyer how much time he will need to resolve the complaint.

The seller will endeavor to resolve all disputes amicably with the buyer.

If the buyer is not satisfied with the resolution of the dispute, he can:

In accordance with the Act on out-of-court settlement of consumer disputes, the buyer can file an initiative for the initiation of out-of-court settlement of a specific dispute at the European Center for Dispute Resolution (hereinafter ECDR), which is based at Tomšičeva 6 in Ljubljana, Slovenia (more information at www.ecdr.si )

In accordance with ZIsRPS, the seller also publishes a single European entry point for resolving disputes arising from online sales:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Metlika, 31.8.2022
Folex d.o.o.

Complaint registration form (PDF)
FORM for exercising the consumer’s right to withdraw from the contract (PDF)